Two Way Email Integration

Two-way email lets your team send emails to leads directly from the Dealer Studio LMS. Customer replies are automatically captured in the lead conversation — no manual forwarding or extra configuration needed.

Dealer Studio provisions a dedicated address for each dealership ({slug}@emails.dealerstudio.com.au). No DNS configuration or email setup is required on your end.

Sending from your own domain

If you want emails delivered from an address on your own domain (e.g. sales@yourdomain.com.au), that is the Email Domain feature and requires a separate setup. Contact Dealer Studio support to get started.

Sending an Email

1. Navigate to the leads page and open a lead cluster
2. Click the Email Conversation tab
3. Select a sending address in the From dropdown
4. Enter a subject and message, then click Send

The customer receives your email with the assigned salesperson’s name as the display name (e.g. Jane Smith - Dealership Name). When they reply, their message automatically appears in the same conversation thread.

To use pre-built templates, click Email Templates. To manage sending addresses, click the gear icon next to the From dropdown.

Sender Display Name

The display name on outgoing emails is set automatically from the salesperson assigned to the lead — for example, Jane Smith - Dealership Name. If no salesperson is assigned, your name is used as the sender.

You do not need to configure this manually.

Receiving Customer Replies

No additional setup is required. Customer replies are routed back to Dealer Studio automatically. You do not need to configure email forwarding on your mail server.

Caution

Replies only attach to an existing lead conversation. If a customer emails from an address that has no existing lead in your LMS, the email is not processed.

Troubleshooting

Issue	What to check
No addresses in the From dropdown	Contact Dealer Studio support to confirm 2-way email has been enabled for your dealership
Customer reply not appearing	Confirm the customer replied to your original email rather than composing a new message to a different address
Emails landing in the customer’s spam	Contact Dealer Studio support